Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.
In Early Access
Analyze the content of your email and catch areas of opportunity before you hit send. This report includes AI-driven recommendations that will help you optimize messaging and enhance clarity while ensuring your brand voice stays authentic.
In Early Access
Send your email when your subscriber is most likely to engage, over 24 hours—delivering your messages at the specific time of day when each customer is most likely to engage or convert, based on past behavioral data.
In Early Access
Quickly create the foundation of your next in-app message in your campaign. Giving you the ability to generate, tweak, and iterate your in-app messages using a prompt.
In Beta, GA late 2025
A new intuitive segment builder is currently in early access, with plans for a beta release in late Q1. The new Segment Builder unlocks generative AI functionality via the ability to prompt segment creation, with assistive AI suggesting audience groups that may have been overlooked. The updated UI then surfaces insights about your audience, such as reachability and recent message activity.
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Estimated Beta Q2 2025
A new intuitive email editor is coming soon. Design Studio, brings all the capabilities of Parcel, into Customer.io. With Design Studio, you can build and save emails without starting a campaign or broadcast first. You can also save templates, build with reusable components, and QA your emails for various client intricacies, including dark mode.
Estimated Q1 2025
Show targeted, personalized in-app messages to customers in your mobile app, inline with the rest of your mobile app experience. iOS will be released in Q1 2025, followed by Android in Q2 2025, and React Native, Flutter, and Expo in Q3 2025. Request early access by completing this form.
Estimated Q1 2025
Experience improved compatibility with Expo notifications, Firebase Cloud Messaging (FCM) support for iOS, stability improvements and more.
Estimated Q2 2025
Deliver multi-screen in-app messages to your audience. Create multi-question surveys, add follow-up screens based on user interactions, and more. Elevate your engagement game with custom, in-app experiences.
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Estimated Q1 2025
Show banners, modals, pop-ups, and surveys to visitors on your website even if you haven’t identified them yet. Deliver messages that convert unknown individuals to known profiles. This feature will be included in Premium and Enterprise plans.