Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.
In Early Access
Quickly create the foundation of your next in-app message in your campaign. Giving you the ability to generate, tweak, and iterate your in-app messages using a prompt.
In Beta, GA in Q4
Enable AI tools like Claude, Cursor, and ChatGPT to connect directly to your Customer.io workspace through the MCP. This integration allows AI tools to read your Customer.io data, analyze it, and help create new marketing content.
In Early Access (for US and CA customers only)
Streamline your multi-channel strategy with our native SMS solution, designed to make sending SMS messages simpler and more powerful. Instead of juggling separate tools and providers, you’ll now be able to buy phone numbers & send SMS directly within Customer.io—streamlining support, billing, and campaign flexibility.
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In Beta, GA 2026
A new intuitive email editor is coming soon. Design Studio, brings all the capabilities of Parcel, into Customer.io. With Design Studio, you can build and save emails without starting a campaign or broadcast first. You can also save templates, build with reusable components, and QA your emails for various client intricacies, including dark mode.
GA will include AI-powered message translations, inbox previews, the ability to save components from the visual editor, and the functionality to publish updates in bulk.
Estimated Q4
Streamline your marketing workflow with our intelligent In-Product Assistant that adapts to how you work. From creating segments and editing emails with natural language to integrating with your favorite tools, this dual-approach assistant eliminates repetitive tasks while keeping you in full control—letting you focus on strategy while it handles the mundane work.
Estimated Q1 (Available on Premium & Enterprise plans)
Activate your HubSpot CRM in Customer.io. With this source, build segments using customer data and attributes for messaging across supported channels like email, SMS, in-app, and push.
In Early Access, GA in Q4
In-app surveys help you collect feedback from your users, but it can be tough to analyze the results and determine your next steps. Our Analyze Survey feature helps provide you with actionable insights from your surveys.
Early access in Q1
Give customers a persistent in-app inbox for messages. Unlike traditional notifications that disappear once dismissed, the inbox provides ongoing access to important updates, offers, and announcements—ensuring nothing gets lost or forgotten.
Early access in Q4
Let customers share feedback in their own words. Add open text fields to in-app surveys and messages to capture detailed, qualitative responses—moving beyond multiple choice to understand what really matters to your customers.