Outlined below are our current top priorities. We're always incorporating customer feedback, so these may change over time.
In Early Access
Analyze the content of your email and catch areas of opportunity before you hit send. This report includes AI-driven recommendations that will help you optimize messaging and enhance clarity while ensuring your brand voice stays authentic.
Estimated Q3
Send your email when your subscriber is most likely to engage—delivering your messages at the specific time of day when each customer is most likely to engage or convert.
In Early Access
Quickly create the foundation of your next in-app message in your campaign. Giving you the ability to generate, tweak, and iterate your in-app messages using a prompt.
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In Beta, GA late 2025
A new intuitive email editor is coming soon. Design Studio, brings all the capabilities of Parcel, into Customer.io. With Design Studio, you can build and save emails without starting a campaign or broadcast first. You can also save templates, build with reusable components, and QA your emails for various client intricacies, including dark mode.
Estimated Q3
Email Capture via in-app messages—a drag-and-drop component that lets you create and deploy lead capture forms within your in-app messages across mobile apps and web applications, with full customization options for styling, fields, and validation.
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Estimated Q3
Enhance your brand's trust and engagement with our new feature that allows you to use custom domains for shortened links in SMS and WhatsApp messages. This update addresses concerns about generic short URLs appearing spammy and improves click-through rates by ensuring your links reflect your brand identity.
Estimated Q3
Streamline your marketing workflow with our intelligent In-Product Assistant that adapts to how you work. From creating segments and editing emails with natural language to integrating with your favorite tools, this dual-approach assistant eliminates repetitive tasks while keeping you in full control—letting you focus on strategy while it handles the mundane work.
Estimated Q3
Enable AI tools like Claude, Cursor, and ChatGPT to connect directly to your Customer.io workspace through the MCP. This integration allows AI tools to read your Customer.io data, analyze it, and help create new marketing content.
Find out about our recently added features in our release notes.